Dealing with difficult conversations and conflict management in a work environment can be stressful. We all encounter challenging situations with those we work with. Such situations can be difficult and stressful to handle. However, by learning a few simple techniques you can deal positively with these conversations and you can also prevent many communication and conflict situations from happening in the first place.  

Underpinning this session is the use of professional role players; Role Play adds an exciting, challenging and most importantly, an experiential aspect to this session, allowing participants to learn by experimentation, where they can ‘try out’ and be coached in new techniques or approaches in a safe, positive and constructive environment.

This module is aimed at newly promoted partners.

Some key topics that are explored during this session include: 

• Understand the difference between constructive conflict vs negative conflict and what causes conflict in the workplace
• Apply a three-step approach to ensure difficult conversations have successful outcomes – establish, explore & explain
• Realise the impact of our communication style on difficult conversations
• Understand how you should communicate with the different personality types and what are the barriers to communication within your workplace
• Be able to use open questions and good listening skills to deal with conflict – how to get to the root of the problem
• Participate in an interactive forum & skills practice session.

1 hour online video / 2 hour workshop